Career Profile
I help connect people with the information, tools, and collaborators they need to solve business problems with today’s leading technology. I want to help your company tell your story so that your customers use your products more frequently, with higher satisfaction, and fewer support requirements. Ask me about the time my CEO put me in a straight jacket.
Experience
Creating customer success proactively by owning the relationship with our customers during the initial deployment of Dialpad. I act as project manager to establish and meet milestones, tasks and timelines, and lead online and onsite end user training.
Collaborated with Rackspace customers, employees, and the public to achieve success in cloud computing through one-on-one and one-to-many interactions — including community forum support, video tutorials, public speaking, blogging, and social media.
Created the Cloud Launch Team. This team was a collection Cloud mentors who collaborated with new customers to find the best solution for their specific use cases, educated them on cloud best practices, and made sure their initial project with Rackspace was successful. Awarded the Rackspace Fanatical Jacket - Rackspace’s highest honor - for customer support above and beyond expectations.
Worked with new clients to analyze business processes and develop customized plans to improve their collaboration using Central Desktop software. Created additional sources of revenue by finding expanded uses for Central Desktop software within each client’s use case. Managed implementation and training for a variety of customers, including MLB.com, IEEE, and Sesame Workshop.
Projects
A few projects I’ve been working on.